Dutch law states that you are entitled to a 14-day viewing period. Lilo Glas extends this period to 60 days for our customers. We do this so you can be sure that you are happy with the product.

1. Return of unused products within 60 days

1.1 Return conditions

If you want to return a product, you must meet a few conditions:

• The product must not have been used. You may inspect and assess the product just as you would in a physical store. If the product has been used, we will refuse the return.
• The product must be undamaged. The product must be returned to us in its original condition. This condition also applies to any accessories 
  
• You must start the return process within 60 days of receiving the purchase by sending an email to info@liloglas.com, including the order number and reason for return. 
• The cost of making the return shipment is €6.95

 

*Is your product defective? Then read on below!

 

2. Return of defective products within 30 days

2.1 Return conditions

• The product may have been used and is found to be defective or not to meet expectations at the time of purchase
• You contact us within 30 days of receiving the purchase

2.2 Starting the return process

1. Contact customer service by emailing info@liloglas.com;
2. To speed up the return process, attach photos of the defective product to your email if possible;
3. Our customer service representatives will work with you to find a suitable solution.
   

 

3. Exchanging products within 30 days

3.1 Exchange conditions

• The product must not have been used. You may inspect and assess the product just as you would in a physical store. If the product has been used, we will refuse it.
• The product must be undamaged. The product must be returned to us in its original condition. This condition also applies to any accessories
• Contact us within 30 days of receipt to request an exchange.

3.2 Starting the return process

1. Send an email to info@liloglas.com.
2. Tell us which product you would like to receive instead of the current product.
3. You only pay the shipping costs.
4. We will charge the price difference, if any.