As soon as your order has been shipped, you will receive an email from us with the tracking code. You can use this link to track your package! As soon as the carrier knows when they can deliver your package, they will also update the tracking information.

If you are not home during delivery, the carrier will leave your package with your neighbors. If that is not possible, there are two options:

1. Your order will be taken to a pickup point or the driver will come by again the next day.
2. With some carriers, you can also schedule a new delivery appointment yourself.

Tip: With some carriers, you can even choose to have them leave the package somewhere if you are not home, but please note: this is entirely at your own risk!

How annoying! Please check whether you entered all your details correctly when placing your order. If that is not the case, please contact us. Sometimes couriers deliver to your neighbors; could you check with them first? Still haven't found it? Then we will start an investigation for you. In order to start this investigation, we need a written statement. Would you please fill out the statement below and email it to us (info@liloglas.com)?

The delivery costs are €4.95. For orders of €50 or more, we offer free shipping.

If you have not received any tracking information, it means that your package has not yet been shipped. Something may have gone wrong with the carrier. If you still have not received a tracking code after 5 days, please contact our customer service.